Can online casinos be trusted
New casino sites to play real money
Roughly 10% of the respondents said live customer service instills trust in them. If they can speak to a person on the phone or interact with them in a real-time live chat feature, they feel more comfortable dealing with the online casino. That makes sense. Live customer service is the casino equivalent of the personal touch. Gamblers feel they’re dealing with real human beings. These people say online casinos operate within an honor system and you can’t trust an unregulated site. That is true if you’re talking about online casinos that truly are not licensed and regulated at all. Only four US states regulate online casino gaming. Although, that does not mean a site is unlicensed.
OUSC player survey – can online casinos be trusted?
What makes an online casino trustworthy?
Online united states casinos (OUSC) conducted a month-long survey among online players to determine what factors make a casino site dependable. We wanted to know what makes people trust – or distrust – an online gambling site. Our team set off to do just that.
What makes an online casino trustworthy?
What we discovered
What factors make an online casino trustworthy?
Reliable cashouts are by far the most common way an online casino establishes trust. About half as many respondents said casino reviews and recommendations were the key factors when choosing a casino. The third major factor cited was the speed of payouts, as players believe an operator which pays quickly has good cash flow and nothing to hide. Customer service and how helpful casino reps are also was a key factor that those surveyed consider.
Top 10 factors players consider to determine if a casino is legit or not
We asked, you answered
Our researchers at OUSC surveyed 179 players on the factors that led them to trust an online casino. We categorized the responses in 10 general categories. These factors include customer service, site security, withdrawal times, and the reliability of payouts. Our survey has a 95% confidence level in our methodology, while the margin of error is 8%.
Most respondents said they do trust online casinos. However, they provided a huge variety of factors they consider when deciding which casinos are legit and which ones shouldn’t be trusted. We publish our results below. Each section will cover every main category, along with our team’s analysis, and a break down of the most interesting responses we received.
Payment issues – speed & reliability (51%)
Reliable cashouts
According to the survey, reliable withdrawals are the #1 way online casinos establish trust with players. Of the players surveyed, almost one-third of all respondents said they considered trustworthy and reliable payouts as their top concern. Some players are more concerned with truth in advertising. Others are more concerned about terms of use, such as low wagering requirements or no-deposit bonuses.
Two respondents even expressed a cynical view that casinos preserve the illusion of fairness. They said they like casinos that “let you win every once in a while.” the vast majority of those who want reliable cashouts simply want one thing: to receive their winnings when it’s time for the casino to pay.
Fast payouts
Many online casino gamblers look at the speed of payouts. If a site pays quickly, then it must be honest and legitimate. The fast payouts category has two type of respondents. Those who want the fastest withdrawals possible and those who don’t want to deal with slow-paying operators.
It’s a big distinction. An honest and reputable online casino might not have the fastest payouts (12-24 hours), but it might have reliable payouts within a few days. Even a site which takes 48 hours to verify your identity and a payment method that takes a week is acceptable to many players if it is consistent in its withdrawal times. Sites that “flag” payments for phantom term violations or have an inordinately small withdrawal limits are different from the legit casinos that don’t have uber-fast payout times.
Good bonuses
About 3% of players consider good online bonuses to be their number one deciding factor. Players who shop for bonuses in our survey are not the wide-eyed gullible types who take any bonus, regardless of terms, simply because it’s big. Several respondents defined “good bonuses” as those with fair terms and rollover requirements that are easy to clear.
Good bonuses to many players have more to do with factors like cashable winnings, no fine print, and no max cashouts.
Players commented by saying they trust a casino when they show:
Some who cited good bonuses appeared to shop for the biggest no-deposit bonuses or deposit bonuses, but that was only a fraction of 3% of the players surveyed. About 1% of the respondents seemed to think big bonuses or lots of daily bonuses were a reason to trust an online casino.
Player reviews and site reputation (14.8%)
15% of those surveyed say their main concern is the casino site’s reputation. They go with an online casino that has established a good name in the gambling community. These players read casino reviews and player recommendations. While some respondents did not say whether player reviews or third-party recommendations swayed their opinion more, a solid number said they read player reviews and complaints.
Online player forums
Sites like askgamblers exist, which allow players to post their honest reviews of an online casino. Players with complaints can post their issues and receive feedback and advice from other people. Sometimes, a customer representative from the casino replies to the posts. Players concerned about a site’s reputation can see how customer service handles complaints, and even see a 1-to-10 rating system for what percentage of issues are resolved.
Many online casino player forums exist, providing essentially the same service. These message boards have countless threads devoted to player complaints. It is wise not to take one player’s opinion when researching a casino. This is due to disgruntled players, online trolls, and dishonest competitors might post a bad review for illegitimate reasons. Instead, when researching a casino’s reputation, get a sense of the general consensus about the website’s reputation.
Site safety, security & regulations (12.9%)
Theft of player identities and identity spoofing of operators, along with site security is the top concern of about 1-in-15 online gamblers. Cutting edge security technology like SSL certificates and 128-bit encryption are important to these players. Players want an online casino software free of malware. Most importantly, they want online transactions to be safe, secure, and encrypted.
Those concerned about site security can take precautions. If you fear your credit card or banking information might be compromised, you can join a web wallet like neteller or skrill. This adds another layer of security to payments because you aren’t transferring your bank or credit information when you make deposits and withdrawals.
Anonymity & cryptocurrencies
Many players who consider security as their topmost issue prefer to use blockchain payments. This is due to identity thieves having no way of stealing the information. For those players, bitcoin, litecoin, or ethereum are the preferred payment methods.
One player gave a very detailed and complete opinion saying trust in a casino can be established by “security measures and transparency in its written or cashed out funds history with the public and gaming board supervision and US laws to enact fair play.” in contrast to another respondent who said “I just keep praying that it is as secure as they say they are and trustworthy.”
It is important to note these elements among the ones most players take into consideration for deeming an online casino secure:
- SSL and encryption
- When they have a security question
- If the site says “https://www.”
- It is accredited (ie. BBB)
Regulations and supervision
Many players –7% of respondents– make signup decisions based on the government authority that certifies and regulates an online casino. Licensing information is a good place to start when choosing an online casino. Players who want to know the licensing authority can check the site’s homepage to see the seal of approval from one or more gaming authorities or gambling commissions.
If you want to be doubly sure, call the regulator and ask if it licensed the online casino you’re researching. Casinomeister, a site which tracks blacklisted and rogue casinos, told an anecdote years ago. They asked a regulatory agency if it licensed the now-defunct begado casino and they said: “they’d never heard of the site”. Needless to say, the site was blacklisted.
Common misconceptions about online casino safety
Some respondents make decisions based on faulty assumptions. The player who only participates at casinos headquartered in the united states is likely to be choosing unwisely. Even the online casino brands active in the regulated states of new jersey, nevada, delaware, and pennsylvania usually are not based in the united states.
Live customer support (9%)
Roughly 10% of the respondents said live customer service instills trust in them. If they can speak to a person on the phone or interact with them in a real-time live chat feature, they feel more comfortable dealing with the online casino. That makes sense. Live customer service is the casino equivalent of the personal touch. Gamblers feel they’re dealing with real human beings.
Interacting with real people isn’t enough. Customers have to feel those people are friendly, mean them well, are fluent in the language, and knowledgeable about the issue. In short, online casino players want customer support that’s helpful. Below are some of the issues players who took the survey discussed when talking about live customer service.
This is what a player had to say about trusting an online casino’s customer support:
Live casino experience (4%)
Live dealer casinos are a growing trend in online gambling. Casinos that stream video of real-life dealers using real playing cards, spinning wheels, and dice to resolve bets has a tremendous appeal.
Players accustomed to brick-and-mortar casino gaming might never get used to a random number generator (RNG). Obviously, some players will never trust an RNG to resolve bets. Live casinos restore table games to the way they were meant to be played, where the bets are resolved in an old-fashioned way.
People trust people
Much like the responses about live customer service, interaction with a live dealer instills trust in many players. They get personal attention from a real human being in real time, instead of dealing with computer systems. The camera stays on the table at all times – usually from several adjustable angles – and so the player trusts their eyes that the game is fair.
Plus, live dealer games are more entertaining, due to social reasons. It’s surprising that no more than 4% of players listed the live casino experience as their top reason to trust a casino site.
Other factors that make an online casino trustworthy
Some of the answers were outliers which fit in no category. For instance, one respondent said: “I develop trust in a casino based on the theme. Essentially the way the site looks like.” another player said much the same thing. “I trust a site when their web pages are clean, consistent, and user-friendly.”
Site aesthetics and web design are good reasons to keep playing at a casino, but we urge readers to make decisions based on reputation, trust, licensing, live interactions, the helpfulness of customer support, and the reliability of payouts.
What other reasons influence an online gambler’s trust?
Each of the following responses was given to our researchers when asked: what makes a gambler trust an online casino?
- No “accidental” bets: hard to click buttons – the respondent who complained about accidental bets and hard-to-click buttons probably was a mobile smartphone casino player. Certain table games (craps, roulette) are notoriously difficult to port over to touchscreens because of a large number of bets offered. If you play android or ios roulette or craps, consider buying a tablet computer for your gaming needs.
- Have free credit: no legitimate online casinos really offer “free credit”, so don’t make that your main qualification for a trustworthy online casino. Some casinos will offer no deposit bonuses, free spins or free chips, but terms and conditions will apply. So make sure you check.
Casinos can’t be trusted (8%)
One surprisingly common response is: “casinos can’t be trusted.” A certain number of online gamblers have lost trust in casinos, or else they never believed casinos were legitimate. Roughly 8% of the respondents expressed extreme skepticism or even cynicism about the online casino industry.
Many, if not most, online casinos are licensed by gaming regulators outside the united states. Those sites do fast regulatory oversight and third-party audits for payout percentages, security issues, and fairness. Despite that, it appears 8% of american online gamblers believe casino sites cannot be trusted.
Why some players may be misguided in their mistrust
These people say online casinos operate within an honor system and you can’t trust an unregulated site. That is true if you’re talking about online casinos that truly are not licensed and regulated at all. Only four US states regulate online casino gaming. Although, that does not mean a site is unlicensed.
Such players probably have had bad experiences. Like someone burned once or twice in the dating scene, bettors with bad experiences sometimes assume the entire online casino industry is just as bad. This set of respondents is a good reminder that players should do their due diligence and research sites before signing up because not all online casinos are bad.
Payment issues affect trustworthiness
Payment issues are the number one red flag that destroys a players’ trust in an online casino. Read an online casinos’ sales copy and you might get the idea fast payments are more important, with 12 to 48 hours seemingly being the standard.
Our researchers found that reliable payouts are more important than fast payments by a factor or nearly 3-to-1. If an operator takes 5 business days to pay but can be trusted to make payments consistently in that time frame, players remain loyal to the casino.
Because payments comprise over 50% of all responses, OUSC wanted to give players the tools to spot bad behavior from online casinos. The term “payment issue” can refer to a wide range of behavior. Rogue casinos have a number of tactics they use to avoid paying out in a timely and reliable fashion. From our years of covering the online gambling industry, these are the most common payment issues which destroy a player’s trust in an online casino.
Types of payment issues
- Slow paying: paying customers in weeks or months, instead of days. When a player makes a withdrawal request, the casino takes a long time to act on the request.
- Low max withdrawals: closely related is a low maximum payout per week. Some sites have been known to make payouts in increments as low as $500 a week.
- No payment: even worse, rogue operators sometimes refuse to make a payment at all. Sites usually don’t admit their policy, but instead, use arcane terms and conditions to refuse payment.
- Terms of use: blackhat casinos have complicated and arbitrary terms of use. They design policies players are likely to violate, which gives the cashier excuses to void winnings.
- Activity has been flagged: if a player loses money, all is fine. If a player wins cash, especially using bonus money, then they’ll find their account has been flagged for “suspicious activity”.
- Voided bonuses: with rogue casinos, being flagged is almost always an excuse to void a bonus or cancel out winnings. One-sided terms & conditions become a weapon against the player.
Can players trust online casinos?
Players can trust online casinos, as long as they check warning signs, and other factors we listed above. Whatever method you use to pick an online casino, reevaluate your decision based on the new information you receive.
Management and policies can change on a dime, depending on the site’s ownership situation. If you start to notice any of the activities listed above, consider them a warning that the casino operator might not be trustworthy anymore.
In conclusion
As our OUSC player trust survey, payment issues are the #1 way to spot a rogue casino. Many other factors go into a choice to deposit money in a site, but trustworthy withdrawals are the key to a fun online gaming experience. If you don’t get paid when you make a cashout request, then you never won the game in the first place.
If you are still on the fence about whether or not to trust a casino, consider these factors. Weigh in your options, then choose from a reputable online casino where you can play safely and actually win real money!
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If you enjoyed reading about this OUSC exclusive survey, make sure to check out our online united states casinos gambling articles. You’ll find useful and relevant content such as interviews, surveys, research pieces, and guest posts about all things gambling.
Is there a particular topic you would like to read about? Let us know!
Can online casinos be trusted?
Are you concerned about how trustworthy online casinos are? Well, you’re not alone! In fact, many players across the US experience similar feelings, especially when they are joining an online casino for the first time. With this in mind, onlineunitedstatescasinos.Com recently conducted a month-long survey to determine what factors make a casino site dependable, and what it is about a casino that generates trust from its members. Below are the results of the study.
51% voted for fast & reliable payouts
Nothing beats the thrill of a win – but when you’re forced to wait much longer than expected to receive your winnings, that thrill can quickly diminish. For this reason, our survey showed us that the best way online casinos can establish trust with their members is to provide fast & reliable payouts that are consistent, correct and always on time.
14.8 % voted for reviews & reputation
Word of mouth is the most excellent marketing tool for any business, and many people trust reviews of previous customers more than anything else. Positive customer reviews & a solid reputation come in second place on our list of things that are most likely going to win the trust of online casino gamers.
12.9% voted for safety & security
Whenever you’re dealing with online transactions, you always want to know that your personal information and money is safe and secure from the ever-increasing amount of online threats. Personal security is essential for building trust, and it is for this reason that our survey placed safety & security at third place on the list.
9% voted for great customer support
For many, the internet can be a scary place in which many things can go wrong. However, when a business provides good, round-the-clock support, customers feel much more secure and at ease. At online casinos, this sentiment is shared by many members who think they can trust a gaming site much more if it provides top-quality support whenever they need it.
3.9% voted for live dealer games
Though online casinos can offer many forms of entertainment, many feel they cannot trust a game when the outcome is determined by a machine. Perhaps, then, this is the reason why some people in our survey claimed they were more likely to trust an online casino if it provided live dealer games with real human interactions present throughout.
8.4% believed casinos can’t be trusted
Finally, the remaining percentage of people who took part in our survey believed that online casinos could not be trusted at all and none of the above features could change their feelings. It appears that much of this skepticism stems from the fact that many, if not most, online casinos are regulated outside of the US. However, though many americans are mistrustful of foreign regulators, it’s worth noting that these regulators do an incredible job and work around the clock to ensure every gaming site is capable of meeting the customers’ demands.
Final thoughts
Choosing a casino that you can trust is the first step towards a long and rewarding relationship filled with entertainment, joy, and fortunes. However, if you are still uncertain of what to look out for when selecting a trustworthy casino, why not head over to our full online casino trust survey where you can read about each point in greater detail?
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Which online casinos can I trust & why?
Wondering which online casinos you can trust and why? Then we have the answers on this page.
Top trusted online casinos:
| casino | our rating | bonus | free spins | visit |
|---|---|---|---|---|
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| Deposit £10 get £40   | |||
| Deposit £10 get £50   | |||
 | 100% up to £300   Why can you trust these casinos?It always pays to be as informed as possible when it comes to giving an online casino your custom, so rather than just tell you that you can trust the above casinos, we’re going to explain exactly why that’s the case. Fortunately, there are a number of major reasons why those casinos do rank so highly in terms of trustworthiness. Licensed & regulated According to the gambling act 2005, which established the commission, there are three principle aims of licensing online casinos and gambling businesses as a whole.
Being licensed by the UK gambling commission, therefore, means that online casinos are legally required to act fairly and transparently toward their customers. Verified & tested games / softwareThe above casinos, what’s more, have a lot more to recommend them when it comes to their trustworthiness beyond simply being fully licensed. The many different games they offer, for instance, are also tested and verified by independent bodies to guarantee that they are fair and are not rigged against players. One such independent organisation is technical systems testing (TST) which is an internationally recognised testing body for both the land-based and online gambling industry. Established back in 1993, TST evaluate different gambling software, games and their underlying random number generators in a process known as compliance testing. The company itself describes compliance testing as follows:
Being certified by TST, therefore, ensures and guarantees that the casinos listed above are operating according to their UK licences – licences which stipulate that they must operate fairly and openly. Gaming laboratories international (GLI) are another independent body intrinsically linked with guaranteeing the trustworthiness of online casinos. In fact, as the organisation itself explains they have come to be associated with setting the standards for trustworthy online gambling:
Certification from GLI, therefore, as has been gained by the games of many of the online casinos listed above, is yet another hallmark of trustworthiness. In a similar vein, the casinos we’ve identified as being the most trustworthy also utilise the impartial services of other independent bodies when it comes to settling disputes. Two good examples of such organisations are ecogra (ecommerce and online gambling resolution advice) and IBAS (independent betting adjudication service). Ecogra are a globally trusted name when it comes to player protection and the maintenance of online gambling standards, and provide an alternative dispute resolution (ADR) service which they describe as:
Similarly, IBAS are also a third party organisation specialising in acting as:
The fact that the casinos we have listed do utilise the services of these companies to help settle disputes, therefore, means that customers can be assured of a fair and reasonable resolution of any issues, even if they do not find the casino’s own initial response to be satisfactory. Get a full look at all our ratings in the casino reviews section. Can online casino review sites be trusted?Most of these casino review portals feature information about online gambling, game guides and explain how you can deposit and withdraw money from casinos.   Online casino reviews sites are a big part of the online casino and gambling industry in the UK as players tend to do some research about online casinos before joining. Just like any review site, players like to think that the site has the player’s interest in mind and are meant to look out for players. These review sites should be a good tool to help users make informed decisions about which casinos they can trust. We can at least say that we know from other industries outside of gambling that review sites can’t always be trusted and it’s hard to know when user-generated reviews have been paid for by the site or casino in question.
 All of this makes us wonder if any of these casino review portals can be trusted. Unfortunately, if users really want to protect themselves they will have to shop for a review portal and do compare review sites in the way that review sites should compare casinos. ThepoggThepogg.Com is quickly gaining a reputation for being tough on casino operators and having high standards for reviewing casinos. Their casino reviews are thoroughly researched which includes a detailed analysis on the casino’s terms and conditions to highlight important issues for players. Quite often you might find casinos that are recommended at other portals, will be not recommended or even blacklisted at thepogg. They were previously an official ADR of the UKGC but recently announced their resignation from the service over a policy about full disclosure of evidence when managing complaints which thepogg felt was helpful to fraudulent players and harmful to everyone else.
 CasinomeisterCasinomeister has been online since 1998 making it one of the oldest casino portals around. They have set the standard for being tough on online casinos and their casino forum has been the pillar of the site having knowledgeable gamblers. Of course casinomeister’s pitch a bitch is the start of the casino complaints aspect of the industry and to this day only a few sites offer it since it requires a lot of work, dedication and knowledge of the industry. Casinomeister continues to be a site that players always look up to and industry peers still respect.
 AskgamblersAskgamblers was founded in 2006 and early on adopted casino complaints as part of their business model to help players resolve disputes with casinos. In 2016 the site sold to catena media for €15 million which is possibly one of the largest acquisitions of a casino portal. The site is one of the The site is one of the best-ranking casino portals around but their standards for recommending and promoting a casino are certainly very weak to the point that other portals complain that they are leading players to poor casinos.
 Mergers & acquisitions of casino review sitesMergers & acquisitions (or M&A) is happening fast and furious in the online casino industry and that is definitely going to have an influence on players. Some of the largest sites that are doing the acquisitions tend to have looser standards for recommending and promoting a casino and it’s making it a little bit easier for online casinos to buy their way into a promotional spot for more exposure or by doing it through a better recommendation. Some of the largest sites that are doing the acquisitions tend to have looser standards for recommending and promoting a casino and it’s making it a little bit easier for online casinos to buy their way into a promotional spot for more exposure or by doing it through a better recommendation. The best-ranked site doesn’t mean it’s the best review siteThe site you see at the top of google rankings should only tell you a few things about the site: their SEO is done very well and that they might have a decent site. Decent being a loose term for looking good and at least capturing the imagination of players. Every company is after a google ranking so buyer beware and you’ll have to research the sites that claim they do research on your behalf. For casino For casino players, a good way of doing this is by finding a site that doesn’t recommend every casino possible or maybe has a larger not recommended or casino blacklist. If you find a site like this like thepogg or casinomeister for example, you will usually find many of the operators that appear on their not recommended casino’s lists turn up on many other portals as recommend. It should tell you a lot about all of these review sites and hopefully, you can learn which ones you can trust. Can online casinos be trusted?Will you wager money at an online casino? Is there a trusted online casino?Online casinos have been around for over twenty years now. Their numbers have multiplied from the initial few to over 2000 at last count. Even though many people are still uneasy about gambling online, the number of casinos keeps increasing. Players are willing and ready to risk their gambling funds in a land-based casino or on a river boat. Even in the face of this, the idea of entrusting their money to a faceless cyber gambling enterprise still leaves many people clicking the exit button! It is much easier to give your credit card number when you are face to face with a real person. The nature of online transactions however means that there is never anything you can hold in your hand. How can you rest assured that the internet casino operates honest and fair games and is actually going to send you any winnings? Should you be reluctant about playing online?The reality is, you can’t be sure, you need to trust someone who will recommend only well-established, honest casino operators with unblemished track records. This is where I hope this web site can be your guide and give assistance. |
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| sloto’cash casino is part of a group that has been around for 10 years and has an excellent reputation. They offer innovative games, reliable support, and promise a satisfactory casino experience. Will you win? Who knows? Will you have a fair chance? Yes you will! Visit sloto’cash casino |
Can online casinos be trusted?
Do not pick a cyber casino for it’s catchy name or flashy banner. Free money or large sign-on bonuses should be secondary considerations. Most important, the enterprise has to be trustworthy. An indication of that is the presence of a professional customer service representative on the other end of the phone. Before you commit any money call the customer service line. Ask them all the security questions and voice anything that makes you uneasy. If you receive answers you want to hear and they make you feel at ease, then chances are that the casino also has fair odds and gives quick pay-outs.
At the other extreme, if their home page doesn’t list a customer service number or at least an e-mail address, then hit the back button and try another site! Click on several banners for different casinos and investigate thoroughly before you commit money to any one of them. Always familiarize yourself with the gambling spot you’re considering and be sure you’re aware of any special rules and regulations that might apply to that particular casino. Call their customer service number to make certain they have a good support structure.
Online casino security
What about security? If you’ve chosen a reputable casino to play at, you can be confident that your money transactions will be safe. The online casinos recommended on this site use secure servers. Any information you give them is encrypted and can’t get into the wrong hands. You will have your own, confidential ID (username) and password with which to access your account. Usually, even if you just want to play for free, you need to fill out a registration form in order to get a username and password. Then, if you decide you want to play for real money, you need to click on “cashier” and open an account with your credit card. Most casinos also have other payment options. The amount of money you specify is your bankroll.
After you quit playing, you can keep your money in the account and use it next time. When you win and want to cash out, the casino will either mail you a check, or credit the amount back to you.
Online gambling fraud myths: can online casinos be trusted?
A lot of players still think that they lose money and their ingenious gambling strategies do not work due to the casino frauds. However, their understanding of how the system works is completely false. They are sure that casinos are cheating with the software, preventing the users from receiving their legitimate winnings. But is it so? Let’s try to dispel the most common online gambling fraud myths.
There is no invincible system in this world. However, there is still the misconception that casinos are cheating directly with their software. Fortunately, it is not true for licensed gambling companies. Check our list of online casinos in the US to make sure you play on the right platform. These sites are carefully controlled and do not have the opportunity to change the settings of the slots in any way.
Software restart as the main online gambling fraud myth
There is an opinion that the casino software takes into account the results of previous games and accordingly builds a subsequent game for the gamblers. Thus, many players believe that after a certain series you need to restart the casino client. In other words, they are sure that this way the system will not be able to cheat and that the results will be more balanced. However, this opinion is fundamentally wrong. Therefore, restarting the software in no way will affect further events.
The principle of operation of the random number generator (RNG) is completely different. Moreover, the results of your games are in no way connected. It doesn’t matter whether there was a previous loss, a win or a pause in the game – it will not affect your future success. Thus, the system generates the results of games in random order with no regard to previous victories or defeats of the player. You can experience it yourself playing in cyberspins casino.
To dispel this online gambling fraud myth we will use coin flipping as an example. Suppose you played heads or tails several times in a row and each time you had tails. It is unlikely that you will decide that by waiting an hour or postponing the game for a day the chances of heads falling will increase. The coin has no memory and it does not matter how it fell before. Thus, the subsequent flip will be unique, as well as its result. And it doesn’t matter who exactly, when and where plays this game – the outcome will be random and unpredictable.
Changing strategies ≠ victory
Another online gambling fraud myth relates to the belief that gaming software can recognize the game strategy and prevents players from winning. Thus, they think so that the casino does not figure out which strategy is being applied, it needs to be changed as often as possible. Any game strategy is imperfect, especially in the long run.
The software of the casinos is not aimed at recognizing gaming strategies. Firstly, it is difficult to do it, and secondly, it is useless. If the goal was really to deceive the player, why would it be so complicated? It would be enough to program so that the roulette ball does not fall on the sector which is bet on. Players who believe in such online gambling fraud myths contradict themselves. They claim that online casinos are fraudulent and at the same time expect to win in the long run.
If the software is set up for a dishonest game, no restarting the system and changing the strategy will help. Moreover, such reliable gambling companies as cyberspins casino use exclusively licensed software. Each slot undergoes a three-stage quality control: manufacturer verification, RNG testing, and control by an international auditor. Thus, any deception is simply impossible. By the way, if you would like to learn more, take a look at our latest review about cyberspins casino
Online gambling fraud myth about test versions
Thousands of players truly believe that in test versions of software online casinos consciously allow them to win to lure into the game. Unlike previous myths, this has common sense. Indeed, if in the test round the player has the impression that it is easy to win, he will be much more willing to begin to set bigger bets. However, a test and real game modes in licensed casinos work the same way. Any luck or its absence is just a coincidence.
Why did this myth appear? It is all about boasting. Players who are unlucky in the test game, and later in the real one, do not talk about it on the forums. But those who “got rich” in the training round and lost in the game for real money start to suspect online casinos of fraud with software. Then they just blow it all over the internet. Indeed, the only difference between a free and a paid game is in psychological pressure on the user. It can behave in a completely different way when there is a risk of losing real money and not free game chips.
Such licensed online casinos as cyberspins do not cheat even in training games. Moreover, regulatory authorities such as itechlabs and ecogra often check their software. Therefore, if you want to know for sure that the game is fair, we recommend choosing a casino that has all the appropriate certificates.
To sum it up…
Online casinos do not need to set up their software. There is simply no benefit for them in cheating on their players. A good casino is more likely to make money having gained a reputation as a safe and fair place to play. Thus, more users will go there. Moreover, online casinos use RNG to ensure that their games are fair.
All good gambling platforms are licensed and regulated. Therefore, they often check the software. Testing and auditing are carried out by third parties who check whether there were any system failures and cheating by the casino. Moreover, any machine that malfunctions will cause the casino to lose its license. So make sure that you play on a reputable and trustworthy platform like cyberspins. There, you will not need to worry about your safety or any of the online gambling fraud myths.
Can we trust online casinos?
In recent years, the popularity has increased significantly for online casinos. And today, we have numerous apps for smartphones that we can download and play some from thousands of games online. Online casinos even got more popular than the land-based casinos and significantly affected their publicity.
However, since there are so many online casino companies, the question is, are they all reliable and trustworthy. There are some factors that every player should consider before putting a deposit at any casino account. In this article, we are going to present to you the most important factors that make an online casino safe for you.
Why some players don’t feel safe about online casinos?
Some researches say that around 10 percent of people who are gambling through online casino platforms, don’t feel so safe when it comes to sharing their data and depositing money on their accounts. The reasons for that might be that they did not ever believe in casino sites, or they had some bad experiences.
Also, there are a lot of people who think that there are no regulations about online gambling, and how all of that might only be based on an honesty system. However, there are indeed only few casinos that are regulated by law, but that does not mean that any online casino could work without a proper license.
However, if you are interested in reading more about the rules and regulations of online casinos, there are some websites, such as smartcasinoguide.Com, that are especially for questions and issues with possible problems and misunderstandings that players might have.
What makes an online casino trustworthy?
There are many factors that gamblers should pay attention to when they are choosing where to make their account. From those factors, there are three most important ones, and those are reliability, reputation, and safety.
When it comes to reliability, an online casino needs to have correct and fast payouts. One of the main reasons for someone for having some trust issues with online casinos is about payments, and are they going to be in proper time. Also, players are much more interested in sites that have highest speed of payments, because it makes it more reliable.
Another crucial factor that every reliable casino must have is the reputation. Since there are so many websites today that offers us the possibility of gambling there, many players don’t feel so safe because they don’t know are those sites reputable. Every player needs to check the history of every site before they make their account there, because sites with a good reputation have a lot of data that are showing players how many people have accounts, and they also share their data with everyone.
Furthermore, the biggest issue with all online casinos is the security and regulations that are making that site safe for gambling, and sharing data with them. More than 10 percent of players find the security of the site to be one of the main reasons for their doubts about the safety of that online casino. It is necessary for an online casino to ensure players with secure withdrawal of money.
Could there be any issues with payments?
If you are not sure about the safety of some online casinos, you should check if there are possible issues with payments. The main reason for someone to have trust issues with these sites is the possibility of problems with getting paid. There could be problems like the lower maximum amount that you can withdraw, slower paying, issues with terms of use, or obvious avoidance of bonuses and winnings.
For a regular and trustworthy casino, it is reasonable to have a period of a maximum of two days to pay out their players. Also, if sites have small amounts that you can withdraw at once, that could be a sign that they are not so reliable. Also, in the worst case, you could come across some site that is a complete fraud, and don’t ever get your winnings.
It is very important to read all of the terms of use because there also might be some policies that can go in favor of the owner of the website. If there are some terms which say that players cannot be paid, maybe that site is a fraud. The worst-case scenario is when games at some sites never get you to win, which means that they are a possible scam.
Are there online casinos that cheats?
Since there are so many of them, there is a big possibility that some of them might be a hoax. The site that is made only as a scam doesn’t get you any awards, and even if you win something, you will need a lot of time to get that many on your account, or you will don’t get it at all.
It is important to check the basic info before you make your account on some online casino platform. When the site has all license and is regulated properly, you can see all of the data about who owns the site, where is the address of the company, email address, and contact.
Also, be sure to download these apps from the app stores like apple store, or play store, because there you can see the experiences of other players and the ratings of those sites.
Furthermore, reliable sites have customer service that you can contact at any time. When some site has a good reputation, you can see how many players have accounts there. Also, they usually offer free deposits to their players to try out some games before they deposit their own money. Nonetheless, the casino with a good reputation will never cheat, and you can get your winnings in about one day.
Another important indication that some online casino might be a fraud is the design and the engine of the site. That means if some site has a slow speed of games, or it is full of bugs, that could lead to a possible scam. So, beware of the unlicensed casino, and remember to always check where are you depositing your money.
UK online casinos - best casino sites 2020
Welcome to UK online casinos; the greatest guide to online casinos in the united kingdom (we hope!) you can dive into the wealth of information that we have packed into this site right away, but we figured that we would also take the time to tell you a little bit about what we do here and why you can trust us to help you out. Why you can trust us? Well, that's simple to answer: there are two things that you need to know about the team that works at UK online casinos; the first is that we have worked in the casino industry for ages, both offline and online and also we are avid gamblers. We love playing casino games and slots online. It's a great combination and we aim to share our knowledge and experience with you right here. Have a look around the site as we have ranked and reviewed online casinos in the UK which are each UKGC licensed as well as added plenty of game reviews and strategies. If you are looking for some new casino sites to try out, you can dive in right below too; each casino is trusted and they each offer some fantastic welcome bonuses as you can see below.
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Read our reviews & take our tips on board
Due to our experience, this means that we have ‘behind the scenes’ knowledge of how the casino industry works. We know that makes a good online casino, and which places can be trusted. This is coupled with the fact that we are active gamblers ourselves, which means that we know where we should be spending our money, and where you should be spending your money. In a nutshell, we've been around and know a good casino or a bad one when we see one and that's why we're confident enough to recommend the casinos we do on this website. There are of course many factors you need to take into account when reviewing casinos, but if you keep reading you'll find out how you can suss out if a UK casino is legit or not.
In-depth honest casino reviews
This is the ‘bread and butter’ of our website. It is this part of the website where we teach you about the best casinos around. We give a complete review of online casinos based on the criteria we have designed. Remember; we know what is what when it comes to online casinos. We consider the following:
Basically; we do not leave a single stone unturned when it comes to ensuring that our casino reviews and new slot sites reviews are some of the best around. We suggest you head on over to that part of our website to find out more about them!
Sports betting site reviews
While the bulk of our website is focused on online casinos in the united kingdom, we know that there are some people out there who love to dabble in a bit of sport betting on occasion. Don’t worry, we are going to make sure that we cater to you too. We have some amazing sport casino reviews for you. We will cover much the same as we do in our casino reviews (minus the casino-specific stuff) and look at the following as well:
We will always ensure that you are gambling at some of the best sites in the united kingdom when you read through our reviews. If you are looking for sports betting sites with casino games, then you will want to check out this page on uk sports betting sites!
Casino bonuses explained - find the best & most suited for your playing style
We know that most people who sign up for online casinos do so based on the quality of the bonus available. Not something that we necessarily recommend, because there is so much more to a casino than just a bonus. However, we walk you through the various bonuses that you may be able to enjoy, as well as some of the best around.
For example; we will introduce you to the world of welcome bonuses (which may come with a healthy dose of free spins if you are into that sort of stuff) the real ‘gems’ at online casinos are not those introductory bonuses, though. They are the loyalty bonuses that the casino has available, and we cover these in a lot of depth.
Honestly, a lot of the work that we do here at UK online casinos is working on ensuring that our readers are introduced to the best loyalty bonuses in the industry. We write reviews for casinos where we expect you to stay for life, so obviously you want to ensure that you have some awesome loyalty bonuses to keep you kicking around and playing on the site for a lot longer. Check out our section on casino bonuses now.
Play at the best UK online casinos today
If you are looking for the best casinos in the UK without reading through a whole lot of information, then you can head to any one of the websites above. All of these have been vetted by the team here at UK online casinos, so you know that they are going to be good. Don’t forget to bookmark us; we will constantly add new information to the website, and we will update this list with awesome new casinos that we discover every single week.
Are online casinos a scam or rigged?
Head to any online gambling forum or review site and you’re going to see people asking if online casinos are a scam or if certain casinos are scamming their customers.
There are some areas of genuine concern for punters and on this page we’re going to set the record straight so you can learn exactly who to avoid and where to play safely and fairly.
Only use online casinos which are clearly licensed by the UK gambling commission.
Check safety & security features, SSL encryption is the bare minimum that any site should employ.
Research the casino’s reputation using our own reviews and ratings.
Carefully read the T&C’s of any bonus or offer you may be considering claiming.
Online casino scam: FAQ
Players question if online casinos are scamming for a number of different reasons.
Some of these are indeed things to be wary of, whilst others are little more than rumours. The following five areas of concern, however, are arguably the most common.
Are bonuses and promotions fair and above board?
The nature of and the conditions attached to these bonuses are often things which lead punters to believe that online casinos operate unfairly. The main reason for this is because of the wagering requirements which such offers routinely implement.
Wagering requirements are stipulations which state that customers must bet a certain amount of money through a casino in order to actually gain a monetary benefit from the promotion in question. They are, therefore, crucial conditions of any offer and do make bonuses more complicated and potentially less generous than they might first appear.
All online casino promotions which have wagering requirements, however, will include and explain these in the offer’s terms and conditions. It is a potential punter’s responsibility, therefore, to read those T & cs and they will then not to be caught unawares by such requirements.
If you want to find the most favourable casino bonuses then check out the linked article.
Are online casinos ‘rigged’ against players?
Another common question players have is… are casino sites rigged against them?
Casinos have a house edge built into all their games but that’s widely understood and accepted. It’s certainly shouldn’t be viewed as a scam.
Online casinos, after all, are not altruistic organisations and exist to make a profit. As such, casino games do feature a ‘house edge’ which means that in the long run it is only the casino itself that is guaranteed to make money.
In each session of playing any given game, however, players do have a real and a fair chance of winning.
That is the case, at least, when it comes to properly licensed and regulated online casinos. Those casinos are required by law to operate fairly and have their sites, their games and the random number generators which run them routinely checked by both licensing authorities and independent organisations.
Why do online casinos need to check my ID?
Online casinos are required by both the terms of their licences and other official legislation to verify the identities of customers in order to prevent any criminal activity taking place through their sites. As such, law abiding and trustworthy casinos may occasionally ask customers for copies of official ID documentation in order to fulfil that requirement.
Do scam casinos exist?
Thanks to the well-established and stringent regulation of online gambling, however, it is easy to identify untrustworthy or scam sites before committing to use them.
Such sites, after all, will not be licensed by a recognised authority and will not be able to demonstrate the same security measures as genuine online casinos. What’s more, there are plenty of sites and forums out there which identify rogue operators and advise punters to avoid them.
Check out our casino reviews for a list of safe, non scam sites, you can use.
Do online casinos confiscate winnings?
This is another area where there are a number of potentially worrying stories shared between punters. It is true, after all, that on some occasions online casinos have been known to withhold or to remove winnings from customers’ accounts.
What should be noted, however, is that there are generally only two main circumstances under which this does occur.
1) you’ve simply joined A scammy online casino
The first is when the online casino in question falls under the category of the ‘scam sites’ we discussed above. In that case, therefore, simply avoiding those sites entirely is an easy way to circumvent the danger of not receiving the payouts you should.
2) you’ve breached their T&C’s
The other major occasion on which winnings may be withheld or confiscated is if a player has genuinely flouted the terms and conditions of an online casino.
In that circumstance, the casino is well within its rights to remove or fail to pay winnings and a player does not really have a leg to stand on (an example might be opening two accounts from the same address).
3) you can’t meet KYC requirements
All UK licensed online casinos are required to ‘know your customer’ and have their customers prove who they are before they pay out. To avoid money laundering.
If you can’t prove you are who you say you are, until you can, it’s like you’ll have winnings held. More details on this here: why do casino’s need to see my ID
Most trusted casino brands
If you’re looking for the most trusted online casino operators with legit certification, then you’ve come to the right place. This article is dedicated to educating readers as to the best casinos and groups currently in operation, as well as discussing the various kinds of certification that may be listed at the bottom of a site’s homepage.
While this article won’t guarantee success at the poker or roulette table, it will make you more knowledgeable about which licenses and certificates are the most prestigious. Armed with this information, you should be able to select an online casino that strives to put the needs of the customer first.
Most trusted casino operators
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Why certification is needed
The world of online gambling is always changing, and new internet casinos are prone to appear without warning. Anyone with the necessary technical knowledge can put up a gaming site, and not all of these individuals are operating with the purest of intentions.
By obtaining certification from various entities, a site is telling potential players that it has chosen to be reviewed and held accountable for their actions. This assures a gamer that their payouts should arrive in a timely manner and all casino software operates fairly.
Of course, some crooked casinos have been known to put up false certificates, so it’s always a good idea to double-check your information. A number of casino watchdog sites exist, and their entire purpose revolves around outing unfair gaming practices and exposing crooker operators.
Types of certificates for online casinos
There are three major ways for an internet gaming establishment to demonstrate some form of certification. These include:
- Jurisdictional licenses – even crooked casinos are usually licensed in one of several gaming jurisdictions around the globe. Some of these regions require strict guidelines to be followed, while others are happy to receive an annual payment and look the other way. The quality of the various jurisdictions is discussed in greater detail later in this article.
- Security companies – these regulatory bodies check gaming sites for criminal activities and make sure players are protected from any other sort of illegal operations.
- Software testing companies – these independent organizations make sure that the casino software is operating fairly and the random number generator is truly random. If glitches or weaknesses are found during an evaluation, the casino then has the opportunity to correct any problems.
Major gambling jurisdictions
The following are the primary gambling jurisdictions that give out licenses to online casinos. In order to maintain their license, the casino operators must adhere to standards set forth by the jurisdiction’s governing boy. These are listed in order of best to worst.
- United kingdom – the UK gambling commission assumed its duties in 2007, and they are responsible for regulating land-based and remote gambling based on the territory of great britain.
- Isle of man – the isle of man gambling supervision committee was founded in 1962 and later became one of the first jurisdictions to offer licenses to online gaming companies.
- Alderney – in 2000, the alderney gambling control commission was established to ensure the fairness of all online gambling operations based on the island.
- Kahnawake – regulates online casinos, poker rooms, and sportsbook sites located within the mohawk territory of kahnawake. The initial application fee costs $25,000.
- Curacao – gaming licenses began being issued regularly from this island in 2002.
- Cyprus – licenses have been granted for over a decade, but their governing body has frequently been criticized for a lack of oversight.
- Gibraltar – numerous testing and auditing requirements must be met before a license is granted, but this hasn’t stopped the GRA from drawing criticism for its lax regulatory methods.
- Malta – the lotteries and gaming authority exists to prevent money laundering, keep games fair, and protect minors. According to feedback, they’ve only been partially successful.
- Costa rica – over 200 online gambling companies are located in costa rica, and they are allowed to operate however they want as long as they refuse to offer their services to local residents. The end result is that a license from costa rica is easy to come by and not especially reliable.
Other forms of online gambling certification
In addition to the jurisdiction that licenses a casino, you should also search for one or more of these gambling certifications.
- Ecogra – established in the UK in 2003, this regulatory body tests and certifies online casinos in territories ranging from kahnawake to the isle of man. Numerous certifications are available, including the safe and fair seal, certified software seal, and affiliate trust seal. A list of licensed casinos is kept on their website, so you can always check if you suspect a site of displaying false credentials.
- Gamcare – the presence of this logo on a casino shows that the staff has been adequately trained to recognize and deal with problem gambling.
- SSL certificate – allows secure sessions between web servers and browsers. Clients may apply for a range of certificates, and each comes with their own qualifications.
Most trusted online casino operators
- Club world casinos – if you’re looking for casinos with exceptional customer service and overall operations that rank among the most respected in the industry, then you’ll want to try a few of the properties managed by this group. They were awarded “best casino group” in 2009, and the following sites fall under their umbrella: club world casino, lucky red casino, and aladdin’s gold casino.
- 32red plc – these casino operators manage a number of properties, and each is dedicated to providing unparalleled support to their customers. They have all the certifications you would hope for from a top-end property, and they offer a wide range of games to suit anyone’s gambling needs. Their payouts are fast and reliable, and any customer concerns are handled in a prompt and courteous manner. In short, it’s hard to beat the casinos from 32red plc, which is why they were awarded “best casino group” by casinomeister in both 2010 and 2011. Their sites include the following: 32red casino, dash casino, golden lounge, and nedplay casino.
- Rank interactive – the casinos operated by rank feature a number of items that benefit the player. These include: weekend payouts, fast payouts, excellent customer service, no reverse time, and a wide selection of casino games and gaming providers (such as IGT, playtech, and cryptologic). They were voted “best casino group” in 2012 by one of the most prominent watchdog sites in the industry, and their number of customer complaints is surprisingly low. Rank is also licensed in alderney, a gaming jurisdiction known for its stringent requirements and oversight. Their casinos include grosvenor casino, mecca bingo, and blue square casino.
Now that you have a better idea of the most trusted online casino operators with legit certification, it’s time to make a selection and start playing. Gamblers in the united states will have to work harder to find suitable gambling accommodations, but players in other parts of the world should be able to visit the sites listed above, sign up for free, and embark on a fun and potentially profitable adventure. Even if you decide to go a different direction, always make sure that your casino of choice is licensed in a reputable jurisdiction and contains the blessing of regulatory bodies such as ecogra.
So, let's see, what we have: OUSC exclusive player survey: can online casinos be trusted? Find out what real online players say about what makes them trust a casino. At can online casinos be trusted
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